The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results

The Employee Experience How to Attract Talent Retain Top Performers and Drive Results Ever notice how companies with the best service also have the happiest employees That s no accident Do you want to build a strong successful organization Start by ignoring your customers

  • Title: The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
  • Author: Tracy Maylett
  • ISBN: -
  • Page: 371
  • Format: Kindle Edition
  • Ever notice how companies with the best service also have the happiest employees That s no accident

    Do you want to build a strong, successful organization Start by ignoring your customers Really Instead, focus first on creating a better employee experience, or EX Your employees interact with customers, make them smile, and carry your brand message from the warehou

    Ever notice how companies with the best service also have the happiest employees That s no accident

    Do you want to build a strong, successful organization Start by ignoring your customers Really Instead, focus first on creating a better employee experience, or EX Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines If your employees are having a great experience, so will your customers.

    In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience CX , you must first build a superlative EX.

    With real world examples and than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world s most successful organizations By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement.

    Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently su

    • ✓ The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results ↠ Tracy Maylett
      Tracy Maylett

    About “Tracy Maylett

    • Tracy Maylett

      Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He c Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.Tracy s work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal and CNN.Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons

    954 thoughts on “The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results

    • This is another of the non fiction books that I ve been reading so that I can write a spark notes style summary for one of my clients The issue here is that this is the first one that I ve actually struggled to stretch out to fill the word count.The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book That material itself was pretty good though, even if at times it does seem a little basic The central tenet i Th [...]


    • I began reading this book as the organization that I work for was going through some change While the team I work on has a history of growth opportunities, structure, supportive supervisors, empowerment, and connection the rest of the organization is struggling to find a meaningful brand and company culture that would inspire loyalty My first job out of college was as an analyst project manager for DecisionWise, the consulting firm that wrote this book Since I moved on in my career, many yea I b [...]


    • This book was insightful to how to drive results in organizations Usually companies aim to satisfy the customer, bypassing the most important part of business making the employees within the organizations happy Millions of dollars are thrown away However, this book explains the root of where a boss should be working on improving the employee experience As the book progresses, the authors explain in detail and with examples, the ways inefficient organizations have shifted their culture to o This [...]


    • I must say that I was a little skeptical of this book at first, but as soon as I started reading I found I actually really enjoyed it The concepts are real life applicable and clearly laid out Something that I thought was really well done was how Maylett illustrated his point with current, up to date examples The most interesting section in the book for me was the break down of the different contracts that people have with one another Usually in books that deal with social psychology I get l I m [...]


    • Basically the book begins on a note on employees, their self esteem, roles they play the policies that they need to incorporate to make it in the competitive world out there I m happy that I ve purchased the hardcover edition of it Personally the book has done justice to the title, provided enough explanation acts as a self help guide for all who are interested in working in this sector.I recommend this book to other employees, managers, companies, industrialists and so on.The a Basically the bo [...]


    • I LOVED this book We read it for class, but I totally want to read it again this summer It is a great resource for any business My favorite part is the famous MAGIC concept I won t spoil the the book by telling you what the acronym means, but it is a great explanation of what motivates any person at work I was able to apply this easily to myself in my own job I also loved that it talked about employee experience being equal to customer experience, meaning if your employee experience is goo I LOV [...]


    • Read this as part of an Organizational Behavior class in college Enjoyed the quick paced, conversational writing style and the abundant case studies presented Found the discussion on contracts to be particularly insightful, as it led me to examine on various levels the expectations my friends, peers, and coworkers bring into relationships and the impact those met and unmet expectations have on relationships Also enjoyed the focus on engagement vs happiness and the MAGIC acronym Would have li Rea [...]


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